Custodial Operations

Manager: Erik Cagle


Custodial Operations' mission is to deliver a clean, safe and health campus building environment through sustainable cleaning practices. Its activities will support the goals of Finance & Business's Environmental Strategy and enhance Penn State LEED efforts. Custodial Operations is committed to a sustainable campus and will adopt "green"custodial practices where possible through operations.


Custodial Operations is responsible for providing custodial services to academic, athletic and administrative facilities. Routine cleaning is scheduled once a day during one of three work shifts. Services continue to improve based on a Team Cleaning approach in order to enhance building cleanliness and maintain costs.

Custodial Operations has more than 400 technical service employees that maintain more than 260 buildings totaling 13.4 million square feet.

Work Hours

  • First shift – 5 a.m. – 1:30 p.m.
  • Second shift – 5 p.m. – 1:30 a.m.
  • Third shift – 10 p.m. – 6:30 a.m.
  • Weekend – Saturday and Sunday, 6 a.m. – 6:30 p.m.
  • Late Night – Thursday-Sunday, 8 p.m. – 6:30 a.m.

Standard Levels of Services

Space Level of Service
Offices 1x per week every other week (floors only)
Workrooms 2x per week (copy rooms, file rooms, etc)
Departmental classrooms 2x per week every week
All other room types 5x per week every week (classrooms, conference rooms, labs)
Elevators 5x per week every week
Stairs 3x per week every week (all levels)
Basement floor corridors, lobbies & vestibules 2x per week every week
Ground floor corridors, lobbies & vestibules 5x per week every week
1st floor corridors, lobbies & vestibules 5x per week every week
2nd floor corridors, lobbies & vestibules 3x per week every week
3rd floor corridors, lobbies & vestibules 2x per week every week
4th floor, 5th floor, and above 1x per week every week

Custodial Programs

Custodial Programs is designed to keep the Custodial Operations team at the forefront of technology, training and sustainability. Custodial Programs focuses on improvements to cleaning processes and schedules, products, equipment, training, quality, safety, customer care and sustainability to continuously ensure quality service for all customers across the University.

Custodial Operations Quality Service Action Plan (pdf)

People In Subdivision


James Adams
Custodial Worker
Custodial Worker
Brett Albert
Custodial Worker
Bethany Anders
Custodial Worker
Supervisor, Custodial Operations
Custodial Worker
Custodial Worker
Custodial Worker