Excellent Customer Service
From Joyce Stamm, strategic communications: It's been a few weeks since my office moved out of University Support Building 1 and we are getting settled into our new building. Nonetheless, I wanted to be sure to send an email expressing our department's gratitude for everything that both Donna Ash and Lisa Reschke had done to expedite countless paper, trash and everything in between that was being dumped prior to our move. My department was housed at USB 1 for 30+ years, so one can only imagine the undertaking that was required and we simply couldn't have done it without them. Both Donna and Lisa need to be recognized and commended as they both were extraordinary in executing a system that immensely kept our office on time and accountable. They both presented themselves with poise, patience, and excellent "customer service" that was so pleasant (especially on the days that we, ourselves just wanted to give up). On behalf of the staff at University Marketing ....... THANK YOU to both Donna and Lisa! We are missing them both.
From Christine Ebeling, center director, The Child Care Center at Hort Woods: Barb Foose has really had a positive impact on the evening janitorial crew. I can see the relationships she has built with her team. She is here every night checking on them and providing them with the tools they need to do the job. Our building has been thoroughly cleaned with vast improvements this fall. I have especially noted to her directly the cleanliness of the kitchen and bathrooms. She has done an amazing job and we are thrilled to work alongside her.
Carolyn Gette, marketing communications specialist for Undergraduate Education, passed along appreciation for the work of Tim Meyer : I wanted to say thank you to the OPP staff that helped with a problem in Wagner Building yesterday. Someone had gotten sick in a restroom so I called Area 1 and they were able to send a custodian very quickly. The gentleman was so kind, quick, and did a great job.
Game Ball Winners
Many members from OPP help make Penn State Football game days possible each week. A couple of them were recently recognized for going above and beyond to see that the games are all they should be for the fans. This season, Tim Smeltzer and Dave McCool have each received tickets to a game to watch from the press box and meet athletic director Sandy Barbour.
Day of Caring
From Mary Sorenson, executive director of the Centre County Historical Society: Thank you much to the Landscape and Arboriculture Crews for all of your hard work at the Centre Furnace Mansion! As always, everyone is so professional and kind. The Mansion and Schoolhouse grounds look just amazing.
We are so grateful for all that was done and given on the Day of Caring both at the Centre Furnace Mansion and Boogersburg School historic sites. I cannot overstate that all of this work would be out of reach for us if it weren't for this donation of time, staff and materials.
Again, please accept our deepest thanks for all that Penn State Landscaping and Arboriculture did for CCHS at the Mansion. It really means everything.
From a member of the College Heights Association: I would like to highly commend Chad Spackman for his communication with College Heights residents and the College Heights Association during the renovation of the College Heights School. He kept us well informed throughout the project and responded quickly to residents' questions and concerns. He also organized a very well-attended open house that was greatly appreciated by residents. Several people had attended the school and very much enjoyed seeing the renovated building.
A guest who recently stayed at the Penn Stater completed an online survey. The guest mentioned they walked around campus and said "the grounds are lovely."
Above and Beyond
Clara Drummond, a curator and exhibitions coordinator with Penn State Libraries, reached out to thank John Daulby and Ashley Dutrow, who "went above and beyond" fixing their wall and installing a new vinyl image in Special Collections. Clara noted that she appreciated the professionalism and expertise that was shown.
From Rob Gavlock, facilities supervisor: "District 51 custodial supervisor Doug Hagman graduated from the APPA Institute for Facilities Management, in Nashville, Tennessee.
The Institute curriculum is composed of four core areas covering general administration and management, maintenance and operations, energy and utilities, and planning, design and construction. In order to graduate, students must complete all of these areas. This curriculum increases the effectiveness and success of individuals in the facilities management profession by developing their leadership, managerial and technical skills; and elevating and broadening their understanding of the profession.
From Ruth Weber, Assistant Vice President for Research Operations, Office of the Vice President for Research: "Justin Keister (project manager) and Neal McNutt (facilities project coordinator) are doing an excellent job at the Navy Yard. They are handling themselves very professionally in getting the work done."
Fresh Start Collaboration
From Donna Meyer, director of student programs for Schreyer Honors College: "WE ARE..so proud of all who stepped up to volunteer during the Penn State Fresh Start program on Sunday, Sept. 8 and we want to personally thank and recognize members of the Office of Physical Plant team who were instrumental in collaborating with Fresh Start and the Schreyer Honors College this year.
We are especially grateful for the professional leadership and commitment of Tom Flynn who has provided oversight and coordination of the sites near Atherton Hall for volunteers. We also want to recognize and applaud Laurie Henry, Brian Phiel, Dan Frechen, Jason Hockenberry, John Ronk and Buddy Houck for their time in site preparation and dedication to service. Each of them served as important role models to our students and we can't thank them enough for helping make this service opportunity a success! The campus is a little greener and our community a little brighter!"
Thank You From Football
Penn State Football reached out to thank crew members who performed work in Lasch Building this summer, noting their diligence, professionalism, timeliness and sense of humor.
Kudos to Ray Yeckley, Chad McGovern, Ken Stover and Jeff Keller!
From Derek Kalp, landscape architect: "The plant combinations in the hort areas this year have been really good, even better than past years! However, the bed in front of Grange Building is exceptional. Keep up the great work, Daniel Frechen!"